Tech plays a huge part in all our lives today.  There are few of us who don’t have our mobile phones with us 24/7 and feel “odd” – anxious even – if it’s out of reach.  For us, at Precise, technology is something we’ve always willingly embraced as a tool we use to elevate the quality of service we provide and to stay ahead of the curve when it comes to innovation.

A great example of this is the Simpro job management system we’ve chosen to invest in.  It lets us manage heating and plumbing jobs from quote to completion and invoicing, no matter whether those jobs are domestic or contract, and irrespective of where in Scotland they’re located.  It’s a really powerful tool that lets our entire team stay connected all the time.

We’re great believers that our technology, combined with our commitment to innovation allows us to serve and stay close to our customers better, to streamline internal communication, and to maintain greater control over all our operations.  Tech really is at the heart of everything we do, and here’s why we’ve chosen to place so much importance on it.

Customer service

Our primary goal in everything we do is to provide exceptional service to every customer/client. To achieve this, we’ve invested in technology that enables us to communicate more effectively between site and ‘head office’ so we can streamline our service process.

We use mobile apps that allow our engineers to access detailed customer/client requests/histories and notes about each job as well as being able to identify parts that are in stock or required to complete an intervention. This means we’re always up-to-date and ready to deliver the personalised service that our customers/clients have come to expect from us.

Communication between engineers and ‘head office’

Effective communication is key to running a successful plumbing and heating business. Our team consists of engineers working across different sites, sometimes in far flung locations, and it’s crucial that everyone stays connected. To facilitate this, we use cloud-based communication to keep our team in sync, no matter where they are.

Our engineers have mobile devices that allow them to communicate directly with head office; to update a job status as they go, and even to share images or technical information in real-time. This level of connectivity means that any unexpected issues can be quickly addressed without causing unnecessary delays.

Control over operations

Running an efficient plumbing and heating business means we need to stay on top of every single detail in our business. To maintain this level of control, we’ve integrated digital job management systems that allow us to monitor every aspect of our business. From tracking the location and progress of our engineers to managing stock and customer requests, tech gives us a clear overview of our operations at all times.

This control means we can make informed decisions throughout each and every day, rerouting engineers or adjusting schedules based on real-time needs and requirements. For our customers, this translates into faster response times and a greater likelihood that their problems will be resolved on the first visit. For us, it means increased productivity, fewer errors, and the ability to meet our commitments consistently.

A better experience all round

Ultimately, we invest in technology to provide the best possible experience for our customers/clients and our team. Embracing technology is about way more than just staying current – it’s about making sure that our customers/clients get prompt, professional service and that our engineers have the support they need to excel in their roles.

If you’d like to find out more about the Precise way of working, take a few minutes to browse our website or reach out – we’d love to hear from you.